Do you want to become part of a growing team providing next generation technology to the mining industry? We are looking for an enthusiastic and personable individual to join our team to provide technical and consulting service to our existing clients.
Location:
Greater Vancouver or Greater Toronto, Canada (Relocation assistance provided)
What you will do:
- Perform implementations of our software to our global clients (we work with companies in North and South America
- These implementations will include coaching and training our clients
- You will be the primary point of contact
- Maintain and develop long-term customer relationships
- Prepare and present product demos as required
- Occasional travel to client sites
About you:
- Bachelor’s degree in Computer Science, Geology or Mine Engineering (or similar)
- 2-5 years’ experience in a heavy-industry environment – ideally in a software related role
- Bi-lingual – you must be able to speak French and English.
- A commitment to exceptional customer service
- Minimum 2 years’ experience in supporting enterprise style applications.
- Experience with networking and SQL
- Ability to accurately gather client requirements
- Experience in the recording, triage and management of support tickets
- Good communication skills with the ability to interact and explain technical concepts to clients from non-technical backgrounds
- Understanding or experience of the mining industry
Please send your resume for consideration to: [email protected] .